efficiently. Wherever possible issues will be resolved over the phone but we are also able to assist with remote support by connecting to your IT network or our team of field service engineers can visit your business to resolve any problems.

A business IT support contract also covers all parts and labour as well as any loan equipment that may be required if any of your supported hardware cannot be fixed on-site.

We are dedicated to providing a high level of customer service and issue a Service Level Agreement to all of our customers. This is our promise that we will respond to all IT support enquiries within 1 hour, that we aim to find a solution within 8 hours and that all system critical or system down issues will be prioritised and management will be informed immediately.

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  Unlimited Parts & Labour
  All parts, labour and loan equipment is covered by our IT Support Contract
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  1 Hour Response Time
  Under our Service Level Agreement (SLA) all support request will be answered within 1 hour
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  System Down Escalation
  All system down or system critical issues will always be prioritised and Management will be informed